We want every box to arrive perfect. Because our treats are food made to order, we can’t accept returns, but we’ll make it right if something goes wrong.
Damaged or wrong orders
If your order arrives damaged or isn’t what you ordered, email itsallfudge@gmail.com within 3 days of delivery with your order number and a photo. We’ll send a replacement or a refund, whichever you prefer.
Lost packages
If tracking shows your package lost or it never arrives, contact us and we’ll work with the carrier to get you a replacement or refund.
Wrong address
Please double-check your shipping address at checkout. We can’t cover packages sent to an address that was entered incorrectly, but we’ll always try to help.
Cancellations
Since we start making your order soon after you place it, contact us within 24 hours if you need to cancel.
Refund timing
Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show it.
